Frequently Asked Questions


Photo Requirements
Our experience in this industry has shown one of our biggest delays in producing your product is that artwork (photos) is not suitable for use. If the image is blury or low quality, likewise the product will reflect that, making both of us unhappy. There are a few things to keep in mind as you are making the decision of what photo and what item you would like to order. Here's what we need: If you are purchasing a soft fabric items, such as a mousepad, many of our pet items, socks, etc, we require resolution of 150-200 PPI. For hard goods, such as chromaluxe or tiles, resolution of 200-300 PPI is best. This is based on our experience in sublimation printing. Also, think about the shape of the product when selecting your photo image. If you are ordering a round ornament, providing a wide landscape image is not going to produce the best results. Marrying the image you want, with a product that will best showcase that image will always give you the best results. And finally, we can accept files in the following file formats: .pdf, .eps, .tif, .jpg. If you have the option of CMYK or RGB color, please select RGB. And, when providing the file, please use specific file names, such as "Veronica Stevens cutting board image.jpg". Many times we find customers name the file something generic like "my print file.jpg". We want to make sure we get and print the correct file. We are happy to help you through the process, to ensure you are 100% satisfied with the end result.

Do all photos work with your products?
High resolution, digital photographs produce the highest quality product. Images from scanned photos can be used, but will not produce the same result as an original digital file. To obtain the best possible results from a scanned photo, clean the scanner bed and photograph prior to use. Set your scanner resolution at 300 dpi or higher. Most of our products work best with a horizontal (landscape oriented) photograph.

What are your photo guidelines?
Please send the original photo from your digital camera, shot in the highest resolution your camera will support. A good-to-know tip: photos taken in low resolution on the camera or converted to a lower resolution version once on the computer means that there are fewer pixels per inch (or less photo per inch). While you may not notice a difference on the screen, the printer will print fewer pixels (or photo) per inch and the output will be very noticeable. Remember, the more pixels (or photo) per square inch, the less white space (which causes fuzziness) and thus a more beautiful reproduction onto paper.

We support a variety of file formats for designs.
Adobe Acrobat Document version 9  (*.pdf) (recommended) 
Adobe Illustrator CS4 version 14  (*.ai) (recommended) 
Adobe Photoshop CS4 version 11  (*.psd) (recommended) 
GIF Image  (*.gif) 
JPEG Image  (*.jpg,*.jpeg) 
PNG Image  (*.png) 
TIFF Image  (*.tif,*.tiff) 

(GIF images will not reproduce as well as other formats because of color compression.)

Files must be 20MB or smaller


How are your products made?
Our designs are created by us, then fused to the ornament with a process called dye sublimation which causes the inks to become a gas using heat and high pressure. The inks penetrate the surface of the ornament and become a permanent part of them for years of enjoyment!

How can I find out what the image quality of my digital image is?

Here's how to make sure you have an image that is at least our recommended size: If you already have an image:

1. Open My Computer.
2. Find the image you want to use.
3. Set your mouse pointer on the image, click the RIGHT mouse button once, and release. A menu will appear.
4. Set your mouse pointer at the bottom of the menu on "Properties" (It will highlight), click the LEFT mouse button once, and release. A new screen will pop up.
5. You should see several tabs across the top of the page. One of them will say "Summary." Click it.
6. You should see a list of image properties. "Width" is the image width in pixels, and "Height" is the image height in pixels.

If you are planning on taking a picture with a digital camera:

1. Make sure you have a camera that takes 2 megapixel images or larger.
2. Make sure your camera is set to the highest setting before taking a picture.
3. Refer to your camera's manual for more details.

If you are scanning a 4 x 6 (regular photo size) image:

1. Set the scanner resolution to 300 dpi or higher.
2. If your scanner does not have a dpi setting, use the highest available setting.
3. Refer to your scanner's manual for more details.